Refund & Returns Policy

Last updated: September 19, 2026

At ZÉLVARÈ, we want you to shop with confidence. If your purchase does not meet your expectations, you may be eligible to request a return in accordance with the terms below.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at returns@zelvare.com before sending any item back. Your request should include your order number and a brief explanation of the reason for the return.

Returns sent without prior approval may not be accepted.

2. Return Eligibility

To be eligible for a return, an item generally must:

• Be requested within 30 days of delivery.

• Be unused and unworn.

• Be in its original condition.

• Include original packaging, tags, accessories and other included materials where applicable.

• Not show signs of damage, alteration, washing, staining, perfume, makeup or other use.

Certain products may be excluded from return eligibility where permitted by applicable law, including personalized, customized, hygiene-sensitive or final-sale items.

3. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, contact us at returns@zelvare.com as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging where applicable.

We will review the issue and provide the appropriate instructions or resolution.

4. Return Instructions

Please do not send an item to an address found on the parcel, product listing or shipping label without contacting us first.

Because some ZÉLVARÈ orders may be fulfilled by third-party suppliers or fulfillment partners, the applicable return destination can vary by product and order.

After reviewing your request, we will provide the applicable return instructions and return address when a return is approved.

5. Return Shipping Costs

Unless the item is damaged, defective or incorrectly supplied, the customer may be responsible for the cost of return shipping.

Where an item is confirmed to have been damaged, defective or incorrectly supplied, ZÉLVARÈ will determine the appropriate return or replacement arrangement based on the circumstances and applicable law.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Exchanges

If you need a different size, color or product, please contact us before returning your order.

Depending on product availability and the circumstances of the request, we may offer an exchange, replacement or refund.

8. International Orders

ZÉLVARÈ serves customers internationally. Depending on the destination, customs duties, import taxes, VAT or other government charges may apply.

These charges may be the customer's responsibility unless otherwise stated at checkout or required by applicable law.

9. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country or region.

Additional statutory cancellation, withdrawal, return or refund rights may apply in certain jurisdictions.

10. Contact Us

For return and refund questions, contact:

ZÉLVARÈ
Email: returns@zelvare.com

Please include your order number whenever contacting us about an existing purchase.