Shipping policy

ZÉLVARÈ Shipping Policy

Order processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. A confirmation email with tracking details is sent when the order ships.

Shipping rates and delivery

Standard delivery is generally estimated at 7–14 business days. Express delivery, where offered at checkout, is generally estimated at 3–7 business days. Delivery estimates are not guarantees and may vary by destination, carrier and customs processing. Available services, charges and destination-specific estimates are displayed at checkout.

Free standard shipping

Free standard shipping is available from US$800 on eligible orders covered by our General shipping profile. Products fulfilled under the separate CJ shipping profile are excluded from this offer and may incur shipping charges even when an order reaches US$800. For mixed orders, a separate shipping charge may apply to excluded products. The final shipping charge is shown before payment at checkout.

International duties and taxes

Import duties and import taxes are not included in our prices or collected by ZÉLVARÈ at checkout. Where applicable, the customer is responsible for paying these charges to the carrier or customs authority on delivery. Sales tax included in a displayed price or charged at checkout is separate from import duties and import taxes.

Order tracking

Use the tracking number in the dispatch email to follow the delivery of your order.

Damaged, incorrect or missing orders

If an item arrives damaged or is incorrect, contact support@zelvare.com within 48 hours of delivery with the order number and photographs for a full replacement at no additional cost. For an order that has not arrived by its expected delivery date, contact support@zelvare.com so we can investigate with the carrier.