Refund policy

ZÉLVARÈ Return & Refund Policy

Return eligibility

Request a return within 30 days of your delivery date. Jewelry must be unworn, in its original condition, and returned with its original packaging and proof of purchase.

Non-returnable items

Custom or personalized pieces, pierced earrings, final-sale items, and gift cards are not eligible for returns. This does not affect remedies for damaged or incorrect items or rights required by applicable law.

How to return

Contact support@zelvare.com with your order number and the items you wish to return. Obtain return authorization before sending anything back. Once authorized, pack your jewelry securely in its original packaging and follow the return instructions provided.

Return shipping address will be provided upon authorization. Contact us at support@zelvare.com to initiate a return.

Return shipping

Customers pay return shipping costs. We recommend a tracked service and shipping insurance to protect the jewelry in transit. Please retain proof of shipment.

Inspection and refunds

We inspect returns within 3–5 business days of receipt and notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 days after approval. Bank or card-provider processing may affect when the credit appears.

Damaged or incorrect items

Inspect your order on delivery. Report damaged or wrong items to support@zelvare.com within 48 hours of delivery, with your order number and photographs, for a full replacement at no additional cost. We will provide instructions and cover any required return shipping for these items.

Contact

For return assistance, contact support@zelvare.com.

Nothing in this policy limits statutory consumer rights.